Frequently asked questions
What are the payment options?
The Payment portal will be through 2Checkout's secure Payment portal. We accept major debit cards and credit cards (American Express, Mastercard and Visa) and PayPal.
How to I know if my order was placed successfully?
If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.
How long does X Harmony take to ship?
Shipping time depends on the product you purchase and the destination country as a different product has different production time. If you would like to know the estimated delivery time and shipping fee, please select the destination country on the checkout page to get an idea of the approximate timeframe.
How will I be charged for customs and import charges?
X Harmony has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Will I be charged for handling fees or taxes?
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Do you accept bulk purchases?
Please send us an email (firstname.lastname@example.org) with more details and we will follow up.